SaQoyah's Frequently Asked Questions
ON-LINE ORDER
How do I place an order?
Ordering is easy! Just order any products or items at any time directly from our website at www.saqoyahsbeautybar@com
Can I cancel my order?
All on-line orders are finalized and cannot be canceled.
Can I change my order?
All on-line orders are finalized and cannot be changed.
My discount code isn’t working. What should I do?
First make sure the discount code is still available and has not
expired. If you are sure that the coupon should be working, please
contact us at saqoyahs@support.com
SHIPPING AND DELIVERY
How soon will you ship my order?
We'll typically ship your order within 2-3 business days after the date it was placed, based on inventory availability for the products you are ordering.
Do you ship internationally?
Yes
What are my shipping options?
Priority Mail or Priority Express Mail Services
What are the shipping costs?
Visit our shipping policy for information on shipping cost
How long until I get my delivery?
Domestic shipping 3-5 Business Days depending on where your package starts and where its being delivered to.
Will I get a tracking number?
Yes, you will be emailed a tracking number.
How do I know if my order has been shipped?
You will receive an email informing you that your order has been shipped. You may also visit USPS.com to track your package.
Where is my order getting shipped from?
Your order is being shipped from Temple Hills, Maryland 20748.
Do you ship products internationally?
Yes, Domestic and International and we comply with the U.S. Postal Services guidelines for international shipping.
Shipping Option?
USPS Priority Mail and USPS Priority Express
Shipping Cost?
USPS Priority Mail Flat Rate $8.70 USD- 1-3 business days USPS Priority Mail Express Rate $26.60 USD - Next-Day to 2-Day Guarantee
Shipping Locations
Where do you ship? Domestic and Internationals.
Shipping and Delivery Errors
Should you experience any problems with your order, please contact us immediately, so that we may correct it in a timely matter.
RETURNS, REFUNDS, EXCHANGES
What is your return policy?
We return products that are defective and we must be notified immediately in writing and request a picture of defective item(s).
What if my products are damaged?
Damaged Products: products
during shipping will be replaced at no charge. Save the package and all
contents, and contact us at 301-899-5138
I’ve received the wrong product or there’s an error with my shipment
The best and fastest option is to contact us at saqoyahs@support.com or 301-899-5138.
Can I return my products?
No, See our refund policy for more info.
Can I exchange my products?
No, you cannot exchange your products. All sales are final. See our refund policy for more info.
Can I get a refund for my order?
No, you cannot get a refund, all sales are final. See our refund policy for more info.
PAYMENTS
Types of Payment Accepted ?
We accept Visa, MasterCard, Discover, American Express and PayPal
Are the payments secure?
All of our payments are secured with bank-grade encryption meaning it's 100% safe to pay with your card.